Service Reviews For Sport Clips Haircuts of Castle Rock

Second time in a row here and waiting 30min+ past my scheduled time. What’s the point of having on line check in?? Time to find a new place after 5 years coming here.

Bad business practices. The online system wants too much personal info to "Check-in". They don't take appointments, which makes my wait time too unpredictable. I got a good hair cut just stopping in one day, thought I'd schedule another cut, but too much drama - esp. after the calling and hearing all about what they don't do. If you do want to accommodate what your customers request/need - I predict you will be marginalized and eventually fail. Too bad, the inital experience with the stylist was very positive, but have it your way and I'll take my business elsewhere.

Used debit card on 10/21 and was offered various tip amounts starting at 30%. Why no 20%? Hand entered $5 and asked for email receipt which never arrived. Looked on bank records and see $8.00 was added to $20 haircut. How can this happen? 40% tip for 10 minute haircut is ridiculous.

Reply from Sport Clips Haircuts of Castle Rock:
Neil, Sean, First I want to apologize that we did not get back to you sooner. Somehow we missed your comments and we are truly sorry about that as we value our customer feedback to the highest. Regarding you comment I am sorry to hear your experince was not up to the SportClips standards. We are continuing to update our technology and now there are more options avaialble when deciding a stylists tip. I do apologize for the inconvience and hope to see you back in the store soon. SportClips Team Leaders